FAQ

 

Q. How old are the rental cars?

A. Normally, the rental cars are not older than 2 years. We often update our fleet in order to provide you with the best quality cars.

 

Q. Can I book a specific car brand, model or colour?

A. Unfortunately not. The cars are booked by category. During the booking process, the page shows you an example of the possible car in the class of your choice.

 

Q. How many hours is one rental day?

A. The calculation of a rental day is based on 24 hours. A full day is charged for any portion of a day that the vehicle is used.

 

Q. Is it possible to extend the rental?

A. Usually it is possible to extend the rental. The costs for the extended rental period will be calculated based on the local rates.

 

Q. Why do you need my flight details?

A. If you provide us with your flight details we will able to track your flight. In case of a flight delay we will secure the reserved rental car for you.

 

Q. Can I prepay my booking?

A.  • You pay a portion up front and the rest on arrival

     • Full amount is to be paid upon arrival

 

Q. How do I select a one-way flight?

A. Using the flights search engine you have two options: either simple journey (One way) or with return (Round trip). Round trip is the default option. If you are interested in a one way journey you will have to select the respective button.

 

Q. Can I make ticket reservations both for domestic and international flights?

A. Yes, you can select flights from any airport to everywhere in the world.

 

Q. What are the Passenger age groups ?

A. During the search procedure, you will have to select the number of passengers who will travel, from each age category. You may include up to 8 passengers per reservation. The categories are the following ones: 

- Adults : Passengers 12 years old or older. 

- Children : Passengers from 2 to 11 years old. Tickets for unaccompanied children, younger than 12 years old, cannot be booked via internet. 

- Infants / Babies (without seat) are considered the passengers up to 2 years old. Every passenger, older than 12 years old, may escort a baby in his arms.

Just keep in mind that some flights do not offer special prices for children and/or babies. In this case you will need to issue an adult ticket for your child and/or infant.

 

Q. Is there any Discounts for infants and children ?

A. A lot of airlines offer discounts for infants and children. These discounts may vary depending on the company, the flight and the seat availability

 

Q. What are the Seat categories ?

A. Except Economy Class, a lot of flights offer corporate seats (Business Class) or VIP seats (First Class). Please keep in mind that the following descriptions are general and a lot of airlines may use different terms in order to describe these categories. 

Economy Class seat are located in the main cabin of the plane. The price of ticket, the quality of services and the offered comforts are less for economy class passengers compared with other classes. The tickets of economy class have usually many more restrictions regarding the possibility of changes and cancellations. In some cases they are not allowed to be changed and perhaps only taxes will be refunded to passengers in case of cancellation. 

Business Class, if available on a flight, usually offers a wider seat for its passengers and more space between the seats. The dinner of business class is better than the one served to passengers of Economy Class. Other services that might be offered are : separate waiting line for check-in, possibility to use the lounge of the airline etc. The Business Class seats are more expensive than the ones on Economy Class but cheaper than First class seats. 

First Class seats are at the front part of the aircraft. The seat availability is usually limited. First Class seats are the most comfortable ones in the plane enjoying at the same time the best meals. First Class passengers also enjoy comforts such as separate waiting, for check-in and access to the lounge of the airline. First Class Tickets are not available on all flights and they are always the most expensive ones.

 

Q. How can I cancel or modify my air ticket?

A. If you want to cancel or modify your ticket, you can directly contact us. All the modifications or cancellations of flight ticket reservations are governed by the rules of the airline company. Apart from the charges incurred by the airline an additional fee is incurred by our company depending on the type of the Support package associated with your reservation.

 

Q. How will I receive my ticket?

A. Your ticket is electronic (e-ticket) and will be sent to you via e-mail. At the airport you will only need to go directly to the check-in counter of the airline holding your identity card or passport.

 

Q. What kind of traveling documents do the children need?

A. Children need their own passports and visa just like adults. If they travel alone, the airline needs to be informed respectively. Please keep in mind that not all the airlines accept unaccompanied children on their flights. Children that travel inside Greece and do not have a passport or identity card, they should be carrying a birth certificate.

 

Q. How do I participate in a frequent flyer program?

A. In case that you wish to register for a frequent flyer program you will have to contact the airline by phone or via its website.

 

Q. How do I reserve my room?

A. Our reservation process is very simple. 

- Select or introduce the desired destination (city, island, village etc.), dates of check in and check out, and number of adults and children (if any please specify the exact age of each child)

- Click "Submit" and we will be in touch with you with your available rooms on the dates selected.

 

Q. When will the hotel be informed of my booking?

A. Usually, the hotel is being notified for your reservation, the latest within 48 hours from the time of the booking. However, if you desire to contact the hotel directly in order to reconfirm your booking, you should mention to the hotelier the provider name which is written just right below the Reservation Number as well as the respective reference number next to the hotel providers name

 

Q. How do I modify my hotel reservation?

A. The best way to modify your reservation is by sending us an email to info@clarkstours.com . Our customer service representatives will help you find alternative room types, dates, or hotels to ensure your stay will match your updated needs.

 

Q. If I change a hotel reservation, will I still get the same rate?

A. Rates and availability are subject to change, so it is possible that the rate will be different from your original reservation

 

Q. Am I going to receive a refund for my cancellation and when?

A. In case you are entitled to receive a refund based on the cancellation policy of the hotel for the specific booking, please note that a refund request is issued at the time you realize the cancellation. Please not that refunds may take up to 30 days from cancellation date to be visible on your account. Please bare in mind that no refund is realized for Non-refundable reservations.

 

Q. Is there a hotel shuttle service to/from the airport?

A. Many hotels offer transfer to and from the airport. If such service is provided, this will be mentioned on the "Hotel Information". This service, depending on the hotel, might be offered either free or with extra charge.

 

Q. Do the children stay free of charge at the hotel?

A. Usually the children up to 5 years old may stay free of charge in the room of his parents using the existing bed facilities. The age limit may vary from hotel to hotel.

 

Q. Is breakfast included in the room rate?

A. Many hotels offer free breakfast. Often this is continental breakfast or sometimes just coffee and donuts. If included, this will be mentioned next to the room type description (e.g. double bed and breakfast or double breakfast included). 

You may also find the following abbreviations next to the room types

 

RO=Room Only (that means that for the specific room type breakfast is not included)

BB= Bed and Breakfast (breakfast is included)

HB= Half Board (breakfast and meal or dinner are included)

FB= Full Board (breakfast, meal and dinner are included)

AI= All Inclusive (all meals included plus refreshments and extra options like pizza etc.)

SC= Self Catering (breakfast is not included, this is a term that you will find next to apartments/studios having cooking facilities)

 

The major types of breakfast offered at hotels are the following:

Continental Breakfast: Usually includes most or all of the following: sliced bread, butter / jam / honey, cheese, ham, croissants, pastries, rolls, fruit juice, coffee / tea / chocolate / milk.

English Breakfast: known also as full breakfast, usually includes most or all of the following: cereals, porridge, fruit, yogurt, eggs with bacon, fried bread, jam, tea and coffee.

American Breakfast: fried or poached eggs, bacon, sausages, sliced or toasted bread with jam, jelly and butter, pancakes with syrup, cornflakes or other cereals, coffee or tea and orange or grapefruit juice.

Breakfast Buffet: is a long table with a variety of food for informal eating like: scrambled eggs, fried potatoes, bacon, sausage, ham, corned beef hash, southern gravy and biscuits, english muffins, and bagels. In an iced "salad bar table" there could be fresh fruit, fruit juices, or an assortment of coffee cakes and other pastries.
 

Q. I am not interested in a full package. All I want is hotels and transportation? Can I book just these?

A. Yes, you can take just a part of a particular tour. Please email us at info@clarkstours.com your exact requirements and our customer service representative will send you a breakup of what you have asked for along with the cost. You can book hotel(s) and car(s) through the respective sections directly as well.

 

Q. If I book a vacation package that specifies meals, how many do I get? 

A. Good question! Just check to see what your package includes. If it says EP then no meals are included. AP means breakfast, lunch and dinner- all three are included. MAP means breakfast and one more meal - either lunch or dinner - are included.

 

Q. What are my rooming options if I am traveling alone?

A. Normally vacation package prices are on the basis of double or twin occupancy. If you are traveling alone, we will try to find a suitable group member who could share the room with you. If there is no group member with whom you can share a room, you will be given a room to yourself - called single occupancy in the trade - and you have to pay a surcharge for that.

 

Q. A friend wants to join the vacation package I am taking midway through the tour. Can you arrange that? 

A. Yes, we can make these arrangements but they are subject to availability Please mail your requirements to info@clarkstours.com and give us your address and day-time (Indian Standard Time) phone numbers as well. A customer service agent will contact you about the arrangements and the costs.

 

Q. Do vacation package prices include airfare?

A. Many of the vacation package prices we feature online do not include airfare. However, others do. You can tell them apart, because the words following the price listing will either read Air Optional or Air Inclusive. With Air Optional packages, you can decide whether you want to price a package with or without airfare.

 

Q. What is a visa?

A. A Visa is the permission that is granted by a sovereign nation to a traveler permitting entry into that country for a specific purpose. Most visas are stamped in the travelers’ passport. The most common types of visas are granted for the specific purposes of tourism, conducting business or attending a conference or symposium, establishing temporary or permanent residence, or going to school. A traveler must follow distinct guidelines and procedures established by each sovereign nation in applying for the appropriate visa category.

 

Q. How long does the visa procedure take?

A. As a general rule visa application generally takes 10-15 working days depends upon which type of visa it is.

 

Q. What is the difference between visa validity and maximum stay?

 

A. The validity of a given visa represents the dates that the visa is effective. For instance, if a visa for china is valid for 90 days, you must enter China before that period of 90 days expires. Maximum stay is the time allotted for stay in the country. Using China as an example, the default maximum stay is 30 days, which means you are only allowed to stay in China for 30 days, even if your visa validity is 90 days. Please note that different countries have different requirements and interpretations regarding visa validity and maximum stay

 

Q. Which countries are part of the Schengen Area?

A. The Schengen area covers 26 countries ("Schengen States") without border controls between them. These countries are: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. These countries apply the common visa policy for short stay visas.

 

Q. What is a Schengen visa?

A.  •  A transit through or an intended stay in the territory of the Schengen States of a duration of no more than 90 days in any 180 day period ("short stay visa")

     •  A transit through the international transit areas of airports of the Schengen States ("airport transit visa"). Generally the visa issued allows you to visit any of the Schengen States during the same trip, within the validity of the visa. A Schengen visa is not appropriate, if you wish to remain in a Schengen country for longer than 90 days, take up employment or establish a business, trade or profession.

 

Q. Is travel insurance a waste of money?

A. A travel insurance plan can cover you for unexpected costs incurred before or during your trip so costs are less likely to come out of your own pocket. A travel insurance plan can reimburse you for the pre-paid, non-refundable portions of a trip if you need to cancel or interrupt your trip for a covered reason. A travel insurance plan can also include medical evacuation coverage (the price of which may cost upwards of $100,000) and medical expense coverage, plus reimbursement for lost, damaged or stolen luggage and personal effects. Most travel insurance plans also include 24/7 assistance services to re-book flights and hotels on your behalf and act as a personal travel assistant while you are away from home. As with all travel insurance plans, always carefully read each DOC (description of coverage) to learn the boundaries of your coverage before purchasing the plan.

 

Q. When is it too late to buy travel insurance?

A. Insurance can be purchased up to 24 hours prior to trip departure date.